Install and Configure the Recipe

On your Oracle Integration instance, install the recipe to deploy and configure the integration and associated resources.

Install the recipe on your Oracle Integration instance. See Install a Recipe or Accelerator.

After you've installed the recipe, configure the following resources:

Configure the Oracle Salesforce Connection

  1. In the Connections section, click the connection name.
  2. In the Properties section, enter the following details:
    Field Information to Enter
    Select Salesforce.com Instance Type Select Production or Sandbox based on your Salesforce instance type.
    API Version Enter your current Salesforce API version. To obtain the API version, see Configure Salesforce.
  3. In the Security section, enter the following details:
    Field Information to Enter
    Security Policy Leave Salesforce Username Password Policy selected.
    Username Enter the username of the account created for Oracle Integration on Salesforce. See Configure Salesforce.
    Password

    Enter the password of the account created for Oracle Integration on Salesforce.

    Note: To the password, you must also append the security token generated for the same account.

  4. Click Save. If prompted, click Save again.
  5. Click Test to ensure that your connection is successfully configured. In the resulting dialog, click Test again.

    A message confirms if your test is successful.

  6. To return to the project workspace, click Go back Back icon.

Configure the Oracle ServiceNow Connection

  1. In the Connections section, click the connection name.
  2. In the Connection Properties section, enter the ServiceNow host name. For example: https://instance_name.servicenow.com.
  3. In the Security section, enter the following details:
    Field Information to Enter
    Username Enter your ServiceNow username. See Configure ServiceNow.
    Password Enter your ServiceNow password.
  4. Click Save. If prompted, click Save again.
  5. Click Test to ensure that your connection is successfully configured. In the resulting dialog, click Test again.

    A message confirms if your test is successful.

  6. To return to the project workspace, click Go back Back icon.

Configure the Lookup Table

Edit the lookup table and enter the ServiceNow Caller ID of your ServiceNow instance. After updating the ServiceNow Caller ID, the Salesforce values will be automatically mapped with the ServiceNow values.

  1. In the Lookups section, click the lookup name.
  2. Enter the ServiceNow caller ID of your ServiceNow instance in the ServiceNow_Value column, against the ServiceNowCallerID field. Note that the ServiceNow Caller ID is the sys_id value that you obtained in step 4 while configuring the ServiceNow instance. See Configure ServiceNow.
  3. Click Save. If prompted, click Save again.
  4. To return to the project workspace, click Go back Back icon.