Before You Install the Recipe

You must perform the following configuration tasks on your Oracle Field Service Cloud and ArcGIS instances to successfully connect to these external systems using Oracle Integration and synchronize issues created in Oracle Field Service Cloud to ArcGIS.

Configure Oracle Field Service Cloud

You have to perform the following tasks on your Oracle Field Service Cloud instance in order to synchronize issues created in Oracle Field Service Cloud.

1. Get the client ID and secret.
   To retrieve the client ID and secret, you have to add an application.
   1. Log in to an Oracle Field Service Cloud instance.
   2. In the top-left corner, click the hamburger menu, then click Configuration.
   3. On the Configuration page, under Subsystems, click Applications.
   4. Click Add Application.
   5. Enter the Application Name and Application ID, give the required API access. See Authorize Access to APIs.
   6. Click Submit.
   7. Select the type of token service for the registered client application from the Token service drop-down list. By default, the type of token service is Oracle Field Service.
   8. Select the authentication settings as Authenticate using Client ID/Client Secret.
   9. Click Show Client ID and Client secret to copy them for configuring the connection in Oracle Integration.
   10. Click Save.
2. Create an activity type.
   1. Navigate to Configuration, then Resources, Activities, Inventories, and then Activity Types.
   2. Click Add Activity Type.
   3. Enter the label and name for activity in the respective Label and Name fields.
   4. Select Activate to activate the activity type.
   5. Select the necessary features.
3. Create a resource.
   1. Navigate to Resource.
   2. Click Add Resource or New.
   3. Enter the Resource Name, External ID, Type, and Work Skills. External ID is mandatory field.
   4. Set the Working Calendar to define the resource’s availability.
   5. Configure shift patterns and time slots if required.
   6. Define work zones and areas where the resource will operate.
   7. Assign access permissions based on roles and tasks.
   8. Click Save to save the new resource.

Configure ArcGIS

To configure ArcGIS, see Prerequisites for Creating a Connection in Using the ArcGIS (ESRI) Adapter with Oracle Integration 3.

Additionally, the user must have a feature layer created in the application. See the instructions for creating a new feature layer.

Here is the list of field names for the feature layer created for this recipe: ActivityLayer/0-ActivityLayer.

Display Name	Field Name	Type
OBJECTID	objectid	ObjectID
ACTIVITY_ID	activity_id	Integer
STATUS	status	String
ACTIVITY_START_DATE	activity_start_date	String
ACTIVITY_END_DATE	activity_end_date	String
ACTIVITY_TYPE	activity_type	String
CUSTOMER_NAME	customer_name	String
CITY	city	String
CUSTOMER_ID	customer_id	String
ACTIVITY_SEVERITY	activity_severity	String
RESOURCE_ID	resource_id	String
RESOURCE_NAME	resource_name	String