About This Recipe

This recipe creates corresponding users in Zendesk for employee records in Oracle HCM Cloud, according to a schedule specified in Oracle Integration.

To use the recipe, you must install the recipe and configure the connections and other resources within the recipe. Subsequently, you can activate and run the integration flow of the recipe manually or specify an execution schedule for it. When triggered, the integration flow reads the employee records from the Oracle HCM Cloud instance and, in turn, creates corresponding user records in your Zendesk instance.

While running the recipe, you can configure the integration flow to read Oracle HCM Cloud employee records created after a specified time, thereby picking up only the new or required employee records in each run.

System and Access Requirements

  • Oracle Integration, Version 21.4.3.0.0 or higher

  • Oracle HCM Cloud

  • An account on Oracle HCM Cloud with the Administrator role

  • Zendesk

  • An account on Zendesk with the Administrator role