Before You Install the Recipe

You must perform the following configuration tasks on your Oracle HCM Cloud and Zendesk instances inorder to connect to these external systems using Oracle Integration and transfer employee records between them.

Configure Oracle HCM Cloud

To access the Oracle HCM Cloud instance from Oracle Integration and read employee records, you’ll need to create a user account for Oracle Integration on Oracle HCM Cloud, and make a few other configurations. See Prerequisites for Creating a Connection in Using the Oracle HCM Cloud Adapter with Oracle Integration 3.

Configure Zendesk

To access Zendesk from Oracle Integration and create or read user records, you’ll need to create an OAuth client on your Zendesk instance. See Create an OAuth Client in Using the Zendesk Adapter with Oracle Integration 3.