1. Using Oracle CASB Cloud Service
  2. Administrative Tasks
  3. Signing In and Managing Your Account
  4. Need Help with Signing In?

Need Help with Signing In?

Learn how to get help if you have trouble signing in.

Help is available, if you need it.

Some common problems with signing in include:

  • You must add a rule to your corporate firewall that allows access from *.palerra.net.

  • You need similar permission changes to your corporate proxies, VPNs, and load balancers.

Important: If you continue to have problems with signing in, contact your local Oracle CASB Cloud Service tenant administrator or Oracle Support (http://support.oracle.com).  If you have not registered yet, you will need your Customer Support Identifier (CSI) in order to register to submit service request tickets.  As an alternative, you can also contact your Oracle CASB Customer Success Manager.

If you send email to Oracle Support, include “Need Help Signing In” in the subject line.