General Statistics: Conversations

To display the data for a particular group, enter the group name in the Filter by Group box. To return to the default search, All Groups, remove the group name from the search box and click the button next to it.

The following table describes the general statistics for conversations:

Statistic Description

Overview

The overview shows the following information:
  • Total Number of Conversations

  • Created in the Last 30 Days

Total Number of Conversations by Month

The line graph indicates the total number of conversations that existed in the system during the previous 12 months.

Number of New Conversations per Day

The bar chart indicates the number of new conversations created per day during the time period selected in the drop-down list.

See About the Charts, Graphs, and Downloadable Report Files for graph and chart features.