Integrate with Oracle Eloqua Cloud Service

Oracle Eloqua Cloud Service enables you to plan and execute automated marketing campaigns while delivering a personalized customer experience for your prospects.

You can let Oracle Eloqua Cloud Service users select content from Oracle Content and Experience to include in their marketing campaigns. After you enable integration in both Oracle Content and Experience and Oracle Eloqua Cloud Service, Eloqua users see Oracle Content and Experience in the Apps menu, allowing them to select any content they have access to.

Create the Oracle Content and Experience App in Eloqua

To create the Oracle Content and Experience app and menu service, perform the following steps in Oracle Eloqua Cloud Service:

  1. Create the app:

    1. Click Gear icon, and then select AppCloud Developer.

    2. Click Create App.

    3. Set the following values:

      1. Name: Enter a name for the app (for example, Oracle Content and Experience Cloud).

      2. Description: Enter a description for the app so that users know what the app does.

      3. Icon: Enter the URL to the icon image:

        https://<OracleContentAndExperienceCloud_Host>/documents/static/img/docs-app-icon.png

        Replace <OracleContentAndExperienceCloud_Host> with your company’s Oracle Content and Experience host. For example:

        https://documents.xyzcompany.com/documents/static/img/docs-app-icon.png

      4. Click Save.

  2. Create the menu service:

    1. Under Services, click Add Services.

    2. Click Add Menu Service.

    3. Enter the same Name, Description, and Icon values you entered when creating the app.

  3. Configure the visibility settings and style:

    1. User Access: Select where in Eloqua (for example, in Email or My Eloqua) you want the app to be visible in the Apps menu.

    2. Default View: Select whether the app should always be visible, or only when users are editing assets (Only visible for a selected asset).

    3. Action URL: Enter the following URL:

      https://<OracleContentAndExperienceCloud_Host>/documents/embed/folder/home/deloqua/nameasc/lyt=list/cfg=nvw,hbr,sdo

      Replace <OracleContentAndExperienceCloud_Host> with your company’s Oracle Content and Experience host. For example:

      https://documents.xyzcompany.com/documents/embed/folder/home/deloqua/nameasc/lyt=list/cfg=nvw,hbr,sdo

    4. Content Display Layout: Select Drawer (430x796px), otherwise the menu service page launches in a new web browser tab.

    5. Click Save.

      The app is installed in AppCloud developer.

Install the Eloqua Menu Service App

Create an Eloqua User for Oracle Content and Experience

  1. In the breadcrumb, navigate up one level. This corresponds to the name of your new app.

  2. Under Lifecycle Setup, click Start App.

  3. Under Install URL, click the URL to start the installer for your app.

  4. Click Accept and Install.

  5. Sign out of Oracle Eloqua Cloud Service for the changes to take effect.

    The Oracle Content and Experience app is now visible in Apps menu.

You must create an Eloqua user for Oracle Content and Experience actions. You’ll enter this user name when configuring Eloqua in Oracle Content and Experience, and all content copied from Oracle Content and Experience to Eloqua will be added by this user.

Configure Eloqua in Oracle Content and Experience

  1. After you sign in to the Oracle Content and Experience web application as an administrator, click Integrations in the Administration area of the navigation menu.

  2. Under Oracle Integrations, select Eloqua Cloud Service Integration to enable the service.

  3. Set the following values in the dialog box, and then click Save:

    • Service User: Enter the name of the Eloqua user you created for Oracle Content and Experience. Use the following format:

      <Company_Name>\<User_Name>

      For example:

      XYZCompany\Cathy.Woods

      Service Password: Enter the password for the Eloqua user.

  4. In the Administration menu, click Security.

  5. In the Embedded Content section, select Enabled.

  6. In the Allowed domains box, enter *.eloqua.com, and then click Save.

Use the Oracle Content and Experience App in Eloqua

  1. While editing a marketing asset, such as an email template, click Cloud icon to open the Apps menu.

  2. Click the Oracle Content and Experience Cloud app.

    Your administrator might have named the app something else. If you can’t find the app, contact your administrator.

  3. Click Select Assets. You might be prompted for your Oracle sign-in information.

  4. In the Documents file picker, select one or more files you want to use in Eloqua, and then click Copy to Eloqua. Content that is classified as images is copied to the Images Components Library into a directory called Documents-Images. Content that is not classified as images is copied to the File Storage Components Library into a directory called Documents-Files.

    If the file you select has a file name with more than 100 characters, copying to Eloqua will fail. You must edit the file name in Oracle Content and Experience before you can copy the file to Eloqua.

    When you copy files from Oracle Content and Experience to Oracle Eloqua Cloud Service, they aren’t synchronized, so any changes made in Oracle Content and Experience won’t be copied to Oracle Eloqua Cloud Service.

    If you want to upload a file to Oracle Content and Experience, click Upload, and then select a file from your computer. After uploading the file to Oracle Content and Experience, you must copy it to Eloqua as described above.

  5. When you’re done, click Close.

For information on additional Oracle Content and Experience features available in the file picker, see Manage Your Files and Folders in Managing Content with Oracle Content and Experience.