If you're having trouble signing in to the desktop app, here are some things to try:
- Make sure you're using the correct server URL. You can see the server URL on the Download Apps page (accessed from your user menu).
- Make sure you're using the correct user name and password. You can see your user name on the Download Apps page (accessed from your user menu). If you've forgotten your password, contact your system administrator.
- If you're using Mac OSX Mojave, sign-in might be failing due to updated security used by Safari embedded in OSX Mojave. This issue might be fixed if you apply the latest OSX Mojave security updates. If applying the updates doesn't work or you'd prefer a guaranteed fix, upgrade the OS from Mojave to Catalina.