1. Collaborating on Documents with Oracle Content Management
  2. Troubleshoot
  3. Troubleshoot Web Browser
  4. I can't sign in

I can't sign in

If you don’t know your service URL or your login information,  you can find that information in a welcome information that was sent to you after you were assigned an Oracle Content Management account. Look for an email with the subject line “Welcome to Oracle Content!” Your service administrator may have also sent a separate email with more details. If you’re trying to sign in to the desktop app, use the same URL for the service as that which is used to sign in on a browser.

Note the following when logging in:

  • Your login information is case-sensitive, so make sure the caps lock key isn't on.

  • Check your user name and the URL for your service. This information was sent to you in an email.

  • Make sure you have Internet connectivity.

  • Your service is set up for specific number of users. It's possible the maximum number of users has been reached.

If you need help resetting your password, see Managing Your Password for details.

If you still can't sign in, contact your service administrator for details about your account or your password. The service administrator is the person in charge of managing the service for your organization.