Troubleshoot Web Browser
Here are some questions that may come up about working in your browser.
- I can't sign in
- I can't move or copy a file
- I don’t see digital assets or content items
- I can't upload or download a file
- I can't find my downloaded files
- I can't create a folder
- I exceeded my storage quota but I didn't think I had that many files
- I need to edit a file but it’s locked by someone else
- I’m having trouble loading the software
- I'm having trouble viewing a file or video
- There are multiple version numbers after a file name but I only uploaded one version
- I don't see the folders that I expected to see in my folder list
- URLs copied from a spreadsheet don’t paste correctly
- I don’t see the results I expected when searching