Introduction to Oracle Digital Assistant for HCM
In Oracle Cloud HCM, it's now possible for users to access HCM services through a conversational medium called a digital assistant (a chat bot).
Digital assistants can be developed and deployed through the Oracle Digital Assistant cloud service. A digital assistant serves as a unified platform for skills, each of which is designed to handle inquiries and requests in a specific area.
Oracle Cloud HCM delivers skills across HCM and Recruiting functions. If you have an Oracle Cloud HCM account that comes with a preprovisioned instance of Oracle Digital Assistant (ODA), you also get a ready-to-use digital assistant called FADigitalAssistant. This includes various skills for Oracle Fusion Cloud applications, including those for HCM and Recruiting. You also get another Digital Assistant called Candidate Experience V2, which has the Candidate Experience V2 (CE V2) skill for external candidates.
Using these digital assistants, you can handle various employee and manager tasks through a chat window, thus saving time for HR representatives. You can download these skills from the ODA skill store and use them as is, or extend them to answer more questions and handle company-specific terms and phrasing.
- Find someone in the company
- Check on your last paycheck
- View your benefits
- View your available vacation/PTO balance
- Ask about manager functions such as Approvals, My Team, or Promotion
- View your interview schedule
- Search for jobs
- Check your job application status
While on the road or between meetings, you can quickly converse with skills to answer questions using chat channels such as a Web channel. Or, you can use the various channels supported by the Oracle Digital Assistant platform.