37 Insights

The Insights reports offer developer-oriented analytics that pinpoint issues with skills. Using these reports, you can address these issues before they cause problems.

You can track metrics at both the chat session (or user session) level and at the conversation level. A chat session begins when a user contacts a skill and ends either when a user has closed the chat window or after the chat session has timed out after a period of inactivity. A chat session can contain multiple conversations. You can toggle between the conversation and session reporting using the Metric filter in the Overview report.

Note:

Session metrics do not apply to Q&A skills.