1. Using Oracle Digital Assistant
  2. Service Integration
  3. Live Agent Transfer
  4. Tutorial: Transfer to a Live Chat Queue

Tutorial: Transfer to a Live Chat Queue

You can get a hands-on look at transferring to a live chat queue by walking through this tutorial, which is part 3 of a series:

Note:

This tutorial uses the deprecated YAML mode for the dialog flow. However, you can get similar results if you use the newer (and preferred) Visual Flow Designer mode, which requires much less hand-coding.