LogMeIn Rescue

Before You Begin

Introduction

This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for LogMeIn Rescue using SAML.

About LogMeIn Rescue

LogMeIn Rescue allows support teams to quickly access, view, and fix remote devices, without pre-installed software. It allows teams to provide 24/7 tech support of remote PCs, Macs, and smartphones.

After integrating LogMeIn Rescue with Oracle Identity Cloud Service:

  • Users can access LogMeIn Rescue using their Oracle Identity Cloud Service login credentials.
  • Users can start LogMeIn Rescue using the Oracle Identity Cloud Service My Apps console.
  • Admins can assign and revoke user access to the LogMeIn Rescue app using the Oracle Identity Cloud Service administration console.

What Do You Need?

  • An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
  • A LogMeIn Rescue account with authorization rights to configure federated authentication.
  • Make sure that the email ID of each user in LogMeIn Rescue matches the primary email ID of the Oracle Identity Cloud Service account.
  • Identity Provider metadata. You can use the following URL to access the metadata: https://<IDCS-Service-Instance>.identity.oraclecloud.com/fed/v1/metadata. Use this file later during LogMeIn Rescue configuration in the "Configuring SSO for LogMeIn Rescue" section.
  • Service provider metadata from the client support.

Obtaining Service Provider Signing Certificate in .PEM Format

Use this section to obtain the Service Provider Certificate value into a format that is suitable for Oracle Identity Cloud Service.

  1. In the service provider metadata file, locate the md:SPSSODescriptor tag.

  2. Copy the content between the ds:X509Certificate tags. This content is the Service Provider signing certificate.

  3. Access the URL: https://www.samltool.com/format_x509cert.php to format the certificate. The Format a X.509 certificate page appears.

  4. Paste the certificate content in the X.509 cert text box, and then click FORMAT X.509 CERTIFICATE. The converted certificate content is displayed in the X.509 cert with header text box.

  5. Copy the content from the X.509 cert with header text box, paste the content in a text file, and then save the file in .PEM format.

    Tip: Use this .PEM format certificate later during LogMeIn Rescue registration in the "Registering and Activating the LogMeIn Rescue App" section.

Configuring SSO for LogMeIn Rescue

  1. Forward the Oracle Identity Cloud Service metadata file via email to the respective account executive of LogMeIn Rescue. The LogMeIn Rescue engineers configure the Oracle Identity Cloud Service metadata and then notify you after SSO is configured for your LogMeIn Rescue account.

  2. Access LogMeIn Rescue using the URL: https://secure.logmeinrescue.com. The LogMeIn Rescue home page appears.

  3. In the upper-right corner of the header, click Menu, and then select Admin Center. The Administration Center page appears.

  4. Select the Global Settings tab, locate the Single Sign-On section, and then copy the content from the ASP.Net C# server side example hosted by the customer: text box into a word document.

  5. In the word document, find the parameter "&CompanyID and make note of its value. For instance, "&CompanyID=1234567".

    Note: Use this company ID value later in the "Creating Groups and Assigning Users to Groups" and "Registering and Activating the LogMeIn Rescue App" sections.

Configuring the LogMeIn Rescue App in Oracle Identity Cloud Service

Use this section to configure groups, register and activate the LogMeIn Rescue app, and then assign users to the app.

Creating Groups and Assigning Users to Groups

  1. Access the Oracle Identity Cloud Service administration console, select Groups, and then click Add. The Add Group window appears.

  2. Enter the LogMeIn Rescue user's company ID in the Name text box, enter the Description, and then click Next.

    Tip: This is the company ID value that you obtained earlier in the "Configuring SSO for LogMeIn Rescue" section.

  3. On the Assign Users window, select the users that you want to assign to LogMeIn Rescue, and then click Finish. Oracle Identity Cloud Service displays a confirmation message stating that the group is added successfully.

  4. On the Group page in Oracle Identity Cloud Service, select Access, and then click Assign. The Assign Applications window appears.

  5. Select LogMeIn Rescue and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the LogMeIn Rescue app is assigned to the group.

    Note: Use this group name during LogMeIn Rescue registration in the "Registering and Activating the LogMeIn Rescue App" section.

Registering and Activating the LogMeIn Rescue App

  1. In the Oracle Identity Cloud Service administration console, select Applications, and then click Add.

  2. Click App Catalog.

  3. Search for LogMeIn Rescue, click Add, and then click Next.

  4. In the SSO Configuration section, expand the General Settings section, and then upload the service provider signing certificate that you obtained earlier. See the "Obtaining Service Provider Signing Certificate in .PEM Format" section.

  5. Expand Attribute Configuration, and then click the (+) sign near Group Attributes.

  6. Use the following table to update the group attributes, and then click Save.

    This table lists the group attributes that you must set to create groups.
    Attribute Value
    Name Enter LMIRescue.CompanyID.
    Format Select Basic from the drop-down list.
    Condition Select Equals from the drop-down list.
    Value Enter the name of the group that you created earlier in the "Creating Groups and Assigning Users to Groups" section.

  7. Click Finish. Oracle Identity Cloud Service displays a confirmation message.

  8. Click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Assigning Users to the LogMeIn Rescue App

  1. On the LogMeIn Rescue app page in Oracle Identity Cloud Service, select Users, and then click Assign. The Assign Users window appears.

  2. Select users that you want to assign to LogMeIn Rescue, and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the LogMeIn Rescue app is assigned to the users that you selected.

Verifying the Integration

Use this section to verify that SSO works when initiated from Oracle Identity Cloud Service (IdP Initiated SSO).

Verifying Identity Provider Initiated SSO from Oracle Identity Cloud Service

  1. Access the Oracle Identity Cloud Service My Profile console using the URL: https://<IDCS-Service-Instance>.identity.oraclecloud.com/ui/v1/myconsole.

  2. Log in using credentials for a user that is assigned to the LogMeIn Rescue app. Oracle Identity Cloud Service displays a shortcut to LogMeIn Rescue under My Apps.

  3. Click LogMeIn Rescue. The LogMeIn Rescue home page appears.

  4. In the upper-right corner of the header, confirm that the user that is logged in is the same for both LogMeIn Rescue and Oracle Identity Cloud Service.

    This confirms that SSO that is initiated from Oracle Identity Cloud Service works.

Troubleshooting

Use this section to locate solutions to common integration issues.

Known Issues

LogMeIn Rescue displays the message, "User is not recognized by LogMeIn. Please contact your system administrator."

Cause: The email attribute sent by Oracle Identity Cloud Service during SSO doesn't match any existing user in LogMeIn Rescue.

Solution: Ensure that the user that you assign to the LogMeIn Rescue app has an account in both Oracle Identity Cloud Service and LogMeIn Rescue with the same email address.

Oracle Identity Cloud Service displays the message, "You are not authorized to access the app. Contact your system administrator."

Cause 1: The SAML 2.0 integration between the Oracle Identity Cloud Service LogMeIn Rescue app and LogMeIn Rescue is deactivated.

Solution 1:

  • Access the Oracle Identity Cloud Service administration console, select Applications, and then select LogMeIn Rescue.
  • In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Cause 2: The administrator revokes access for the user at the same time that the user tries to access the LogMeIn Rescue app using Oracle Identity Cloud Service.

Solution 2:

  • Access the Oracle Identity Cloud Service administration console, select Applications, and then select LogMeIn Rescue.
  • In the App Details section, select Users, and then click Assign to re-assign the user.

Unknown Issues

For unknown issues, contact Oracle Support:

  1. Go to https://support.oracle.com.

  2. Select Cloud Support, and then sign in with your support credentials.

  3. In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.

  4. Select Oracle Identity Cloud Service as the service type.

  5. Complete your service request.