SpiraLinks

Before You Begin

Introduction

This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for SpiraLinks using SAML.

About SpiraLinks

SpiraLinks offers advanced compensation planning and performance management suite that allows users to manage salary, bonus, and stock plans on different timetables for different employee populations in multiple currencies and languages.

After integrating SpiraLinks with Oracle Identity Cloud Service:

• Users can access SpiraLinks using their Oracle Identity Cloud Service login credentials.
• Users can start SpiraLinks using the Oracle Identity Cloud Service My Apps console.
• Admins can assign and revoke user access to the SpiraLinks app using the Oracle Identity Cloud Service administration console.

What Do You Need?

• An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
• A SpiraLinks account with authorization rights to configure federated authentication.
• Make sure that the user name of each user in SpiraLinks matches the primary user name of the Oracle Identity Cloud Service account.

Configuring the SpiraLinks App in Oracle Identity Cloud Service

Use this section to register and activate the SpiraLinks app, and then assign users to the app.

Registering and Activating the SpiraLinks App

1. Access the Oracle Identity Cloud Service administration console, select Applications, and then click Add.

2. Click App Catalog.

3. Search for SpiraLinks, click Add, and then click Next.

4. Click Download Identity Provider Metadata. To learn about other methods you can use to access SAML metadata, see Access SAML Metadata.

   Tip: Use this file later during the SpiraLinks configuration in the "Configuring SSO for SpiraLinks" section.

5. Click Finish. Oracle Identity Cloud Service displays a confirmation message.

6. Click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Assigning Users to the SpiraLinks App

1. On the SpiraLinks app page in Oracle Identity Cloud Service, select Users, and then click Assign. The Assign Users window appears.

2. Select users that you want to assign to SpiraLinks, and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the SpiraLinks app is assigned to the users that you selected.

Configuring SSO for SpiraLinks

Forward the Oracle Identity Cloud Service metadata file via email to the respective account executive of SpiraLinks. The SpiraLinks engineers configure the Oracle Identity Cloud Service metadata and then notify you after SSO is configured for your SpiraLinks account.

Verifying the Integration

Use this section to verify that SSO works when initiated from Oracle Identity Cloud Service (IdP Initiated SSO).

Verifying Identity Provider Initiated SSO from Oracle Identity Cloud Service

1. Access the Oracle Identity Cloud Service My Profile console using the URL: https://<IDCS-Service-Instance>.identity.oraclecloud.com/ui/v1/myconsole.

2. Log in using credentials for a user that is assigned to the SpiraLinks app. Oracle Identity Cloud Service displays a shortcut to SpiraLinks under My Apps.

3. Click SpiraLinks. The SpiraLinks home page appears.

4. In the upper-right corner, click the user name, and then select USER PREFERENCES from the drop-down list. The USER PREFERENCES dialog box appears.

5. Locate the Session Selections section, notice the user name in the You are logged in as field, and then confirm that the user that is logged in is the same for both SpiraLinks and Oracle Identity Cloud Service.

   This confirms that SSO that is initiated from Oracle Identity Cloud Service works.

Troubleshooting

Use this section to locate solutions to common integration issues.

Known Issues

Oracle Identity Cloud Service displays the message, "There is a problem with your account. Please contact Support".

Cause: The user name attribute sent by Oracle Identity Cloud Service during SSO doesn't match any existing user in SpiraLinks.

Solution: Ensure that the user that is signed in has an account in both Oracle Identity Cloud Service and SpiraLinks with the same user name.

Oracle Identity Cloud Service displays the message, "You are not authorized to access the app. Contact your system administrator."

Cause 1: The SAML 2.0 integration between the Oracle Identity Cloud Service SpiraLinks app and SpiraLinks is deactivated.

Solution 1:

• Access the Oracle Identity Cloud Service administration console, select Applications, and then select SpiraLinks.
• In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Cause 2: The administrator revokes access for the user at the same time that the user tries to access the SpiraLinks app using Oracle Identity Cloud Service.

Solution 2:

• Access the Oracle Identity Cloud Service administration console, select Applications, and then select SpiraLinks.
• In the App Details section, select Users, and then click Assign to re-assign the user.

Unknown Issues

For unknown issues, contact Oracle Support:

1. Go to https://support.oracle.com.

2. Select Cloud Support, and then sign in with your support credentials.

3. In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.

4. Select Oracle Identity Cloud Service as the service type.

5. Complete your service request.