Zoho

Before You Begin

Introduction

This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for Zoho using SAML.

About Zoho

Zoho has everything that you just got to boost sales, increase productivity, and manage all every day activities.

After integrating Zoho with Oracle Identity Cloud Service:

• Users can access Zoho using their Oracle Identity Cloud Service login credentials.
• Users can start Zoho using the Oracle Identity Cloud Service My Apps console.
• Admins can assign and revoke user access to the Zoho app using the Oracle Identity Cloud Service administration console.

What Do You Need?

• An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
• A Zoho account with authorization rights to configure federated authentication.
• Make sure that the email ID of each user in Zoho matches the primary email ID of the Oracle Identity Cloud Service account.

Configuring the Zoho App in Oracle Identity Cloud Service

Use this section to register and activate the Zoho app, and then assign users to the app.

Prerequisite Step

A sign-in ID is required before you can register and activate the Zoho app. You obtain that sign-in ID from Zoho.

1. Access Zoho as an administrator using the URL: https://accounts.zoho.com. The Zoho home page appears.

2. Click Preferences, and then click SAML Authentication.

3. On the SAML Authentication page, click Download in the Metadata field.

   The sign-in ID appears in the downloaded metadata file: https://accounts.zoho.com/samlresponse/<Sign-in_ID>.

Registering and Activating the Zoho App

1. Access the Oracle Identity Cloud Service administration console, select Applications, and then click Add.

2. Click App Catalog.

3. Search for Zoho, and then click Add.

4. In the App Details section, enter your Sign In ID, and then click Next.

   Note: This is the sign-in ID that you obtained while performing the steps in the "Prerequisite Steps" section.

5. Click Download Identity Provider Metadata.

   Tip: Use this file later during the Zoho configuration in the "Configuring SSO for Zoho" section.

6. Click Download Signing Certificate.

   Tip: Use this file later during the Zoho configuration in the "Configuring SSO for Zoho" section.

7. Click Finish. Oracle Identity Cloud Service displays a confirmation message.

8. Click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Assigning Users to the Zoho App

1. On the Zoho app page in Oracle Identity Cloud Service, select Users, and then click Assign. The Assign Users window appears.

2. Select users that you want to assign to Zoho, and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the Zoho app is assigned to the users that you selected.

   Note: The user account should be created on both Oracle Identity Cloud Service and Zoho for SSO.

Configuring SSO for Zoho

1. Access Zoho as an administrator using the URL: https://accounts.zoho.com. The Zoho home page appears.

2. Click Preferences, and then click SAML Authentication.

3. Click Setup Now, use the table to update the SAML authentication attributes, and then click Add.

   This table lists the mandatory federated authentication attributes that you must set to complete the SSO configuration.

   Attribute	Settings
   Login URL	Enter the Login URL/SSO Endpoint: https://<IDCS-Service-Instance>.identity.oraclecloud.com/fed/v1/idp/sso
   Logout URL	Enter the Logout URL/SLO Endpoint: https://accounts.zoho.com/logout
   Change Password URL	Enter the Change Password URL: https://<IDCS-Service-Instance>.identity.oraclecloud.com/fed/v1/idp/sso
   PublicKey	Paste the signing certificate into the PublicKey box. You downloaded the signing certificate during Zoho registration in Oracle Identity Cloud Service. See the "Registering and Activating the Zoho App" section. Alternatively, you can click Get key from file, click Choose file, and then upload the signing certificate file.
   Algorithm	Select RSA from the drop-down list.
   Zoho Service	Select Accounts from the drop-down list.

Verifying the Integration

Use this section to verify that SSO works when initiated from both Oracle Identity Cloud Service (IdP Initiated SSO) and Zoho (SP Initiated SSO).

Verifying Identity Provider Initiated SSO from Oracle Identity Cloud Service

1. Access the Oracle Identity Cloud Service My Profile console using the URL: https://<IDCS-Service-Instance>.identity.oraclecloud.com/ui/v1/myconsole.

2. Log in using credentials for a user that is assigned to the Zoho app. Oracle Identity Cloud Service displays a shortcut to Zoho under My Apps.

3. Click Zoho. The Zoho home page appears.

4. Confirm that the user that is logged in is the same for both Zoho and Oracle Identity Cloud Service.

   This confirms that SSO that is initiated from Oracle Identity Cloud Service works.

Verifying Service Provider Initiated SSO from Zoho

1. Access Zoho using the URL: https://accounts.zoho.com.

2. Enter your credentials, and then click Sign In. You are redirected to the Oracle Identity Cloud Service login page.

3. Log in using credentials for a user that is assigned to the Zoho app. The Zoho home page appears.

4. Confirm that the user that is logged in is the same for both Zoho and Oracle Identity Cloud Service.

This confirms that SSO that is initiated from Zoho works.

Troubleshooting

Use this section to locate solutions to common integration issues.

Known Issues

Zoho displays the message, "The server encountered an SSO error. Please contact your network administrator for assistance."

Cause: The email attribute sent by Oracle Identity Cloud Service during SSO doesn't match any existing user in Zoho.

Solution: Ensure that the user that you assign to the Zoho app has an account in both Oracle Identity Cloud Service and Zoho with the same email address.

Oracle Identity Cloud Service displays the message, “You are not authorized to access the app. Contact your system administrator." or “There is a problem with your account. Please contact Support."

Cause: The SAML 2.0 integration between the Oracle Identity Cloud Service Zoho app and Zoho is deactivated.

Solution:

• Access the Oracle Identity Cloud Service administration console, select Applications, and then Zoho.
• In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Oracle Identity Cloud Service displays the message, “You are not authorized to access the app. Contact your system administrator."

Cause: The administrator revokes access for the user at the same time that the user tries to access the Zoho app using Oracle Identity Cloud Service.

Solution:

• Access the Oracle Identity Cloud Service administration console, select Applications, and then select Zoho.
• In the App Details section, select Users, and then click Assign to re-assign the user.

Unknown Issues

For unknown issues, contact Oracle Support:

1. Go to https://support.oracle.com.

2. Select Cloud Support, and then sign in with your support credentials.

3. In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.

4. Select Oracle Identity Cloud Service as the service type.

5. Complete your service request.