Reset all verification factors for users enrolled in Multi-Factor Authentication (MFA) if a user’s device can't be used to provide a second factor for authentication. Resetting all verification factors removes any existing factors in which the user is enrolled.
Resetting all verification factors removes any existing factors in which the user is enrolled. The next time the user logs in, the user is prompted to enroll in 2–Step Verification and account recovery.
- In the Identity Cloud Service console, expand the Navigation Drawer, and then click Users.
- Click the user account for which you want to reset authentication factors.
- Click the Action menu , and then select Reset Factors.
- In the Confirmation window, click OK.