Unlock User Accounts

After a consecutive number of unsuccessful login attempts to Oracle Identity Cloud Service, a user account is locked. The user receives a notification that contains a link that the user can click to reset their password and unlock their account. An administrator can unlock accounts without requiring a password reset.

If a user's account is locked, and the user or an administrator doesn't unlock the account, then Oracle Identity Cloud Service will unlock it automatically. An administrator can set this time period ranging between 5 minutes and 24 hours. See Modify the Custom Password Policy.

  1. In the Identity Cloud Service console, expand the Navigation Drawer, and then click Users.
  2. Click the user account that you want to unlock.


    To display all user accounts that are locked, click the search field and select the Locked status.
  3. Click the Action menu The Action menu., and then select Unlock User.
  4. In the Confirmation window, click OK.