Connectivity Issue Between Oracle Field Service Cloud (Source) and Oracle Integration
When connecting Oracle Field Service Cloud as a source to any target system through Oracle Integration, if the integration is not triggered (inbound endpoint) and there is no entry for the integration instance in the monitoring section of Oracle Integration, it may mean that the source system messages are not reaching Oracle Integration. This may be a network connectivity issue, a fire wall IP blocking issue, or a source system configuration issue.
As an example, assume you have the following integrations:
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Integration 1: Oracle Service Cloud > Oracle Integration > Oracle Field Service Cloud
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Integration 2: Oracle Field Service Cloud > Oracle Integration > Oracle Service Cloud
Integration 1 works fine, with data flowing correctly from Oracle Service Cloud to Oracle Field Service Cloud through Oracle Integration. However, integration 2 is not triggered and no instances of failure or success are displayed in the monitoring section. In fact, no integration instances are triggered when Oracle Field Service Cloud is configured as the source application. The Oracle Field Service Cloud application is unable to invoke the Oracle Integration integration endpoint.
- Ensure that the outbound integration channel for Oracle Integration is configured correctly.
- If the issue still persists, file a service request (SR) for Oracle Field Service Cloud with a description of the event flow issue.