Before You Install the Recipe
You must perform the following configuration tasks on your ServiceNow instance and Box instance in order to connect to these external systems using Oracle Integration and successfully create folders in Box for ServiceNow incidents.
Configure ServiceNow
You can use admin account credentials or custom account credentials while configuring the ServiceNow connection in Oracle Integration.
If you do not want to use an admin account, then create a custom integration user and assign the required role and permissions to the user. For information about creating a custom user, see Prerequisites for Creating a Connection in Using the ServiceNow Adapter with Oracle Integration.
You must also create a custom field to store the Id of the Box folder that gets created for new ServiceNow incident. See Create a Custom Field for Box Folder IDs.
Configure Box
You must complete the following prerequisite tasks to connect to Box from Oracle Integration, and to create folders for new ServiceNow incidents under the right parent folder in Box.
Create and Configure a Box App
You have to create an app on the Box platform and configure it to successfully connect to Box from Oracle Integration.
- Log in to the Box Developer console at https://developer.box.com.
- Create a custom app.
- Get the OAuth 2.0 credentials.
- In the Box app's configuration page, scroll to the OAuth 2.0 Credentials section.
- Copy the client ID from the Client ID field, and the client secret from the Client Secret field.
- Note the Client ID and Secret. You'll need these later while configuring the Box connection from Oracle Integration.
- Specify the redirect URL.
- Get the Signature Keys.
Create a Parent Folder in Box
You must create a parent folder in Box. All folders for new ServiceNow incidents will be created under this parent folder.
Get the Parent Folder ID
You have to get the ID of the parent folder in Box, and pass it to the integration properties in Oracle Integration, so that folders for new ServiceNow incidents are created under the right parent folder.
- Log in to your Box account at https://account.box.com/login.
- On the All Files page of your Box instance, search and locate the parent folder that you created.
- Hover your mouse on the parent folder.
- Note the link that appears below on the left side of the page. For example,
https://app.box.com/folder/135666632045
- The number after the last forward slash (/) in the link is the folder ID. Note the folder ID. You’ll use this later while updating the integration properties in Oracle Integration.