Report Incidents

You can report incidents for problematic issues that occur during design time (for example, being unable to open an integration, the failure of connection testing, or the failure of artifact regeneration).


The ability to report incidents has been deprecated.
  1. In the left navigation pane, click Home > Integrations > Integrations.
  2. From the username icon in the upper right corner of the page, select Report Incident.
    Service Administrator username menu with selections for Preferences and Report Incident.

    The Report Incident dialog is displayed.
  3. Enter a meaningful name and description of the incident to help others find and understand this incident.
  4. Click Create.
    An incident is created and a message is displayed at the top of the page. Remember the incident ID number. A Download incident link is also provided.
    Incident report successfully created with ID: "number". You can download it right now or later from the Monitoring dashboard.
  5. Click Home > Monitoring > Integrations > Dashboards.
  6. From the Logs menu, click Incident Logs. This menu is not available if you are using Oracle Integration Generation 2.
    Logs menu with selections for Diagnostic Logs and Incident Logs.

  7. Enter the incident ID number, then click Download.
  8. Save the ZIP file of incident logs to your local drive. The ZIP file includes a readme file with specific details, including the name and description you entered in the Report Incident dialog. If you open a service request with Oracle Support Services, share this information.