Events Are Not Exchanged Between Oracle Service Cloud (RightNow) and Oracle Engagement Cloud

If you have configured and activated an integration between Oracle Service Cloud (RightNow) and Oracle Engagement Cloud, but Oracle Service Cloud (RightNow) does not invoke the integration after a record is created, ensure that you set EVENT_NOTIFICATION_ENABLED to YES in the Oracle Service Cloud (RightNow) application.

For more information, see Enable Event Subscriptions in the Oracle Service Cloud (RightNow) Adapter.