5 Troubleshoot the Oracle Service Cloud (RightNow) Adapter

Review the following topics to learn about troubleshooting issues with the Oracle Service Cloud (RightNow) Adapter.

Topics:

• Regenerate the Updated Artifacts in an Integration
• Oracle Service Cloud Adapter Fails to Update an Email

• Write Fully-Validated ROQL Query Statements

• Events Are Not Exchanged Between Oracle Service Cloud (RightNow) and Oracle Engagement Cloud

• Custom Field Mapping Fails During Runtime in Oracle Service Cloud (RightNow) to Oracle Engagement Cloud Integrations

Additional integration troubleshooting information is provided. See Troubleshoot Oracle Integration in Using Integrations in Oracle Integration Generation 2 and the Oracle Integration Troubleshooting page in the Oracle Help Center.