1. Using the Oracle Service Cloud (RightNow) Adapter with Oracle Integration Generation 2
  2. Troubleshoot the Oracle Service Cloud (RightNow) Adapter
  3. Oracle Service Cloud Adapter Fails to Update an Email

Oracle Service Cloud Adapter Fails to Update an Email

In v1.3 of the Oracle Service Cloud WSDL, the update action on an email address was treated as an upsert operation. In v1.4 of the WSDL, a formal upsert action has been added to replicate this behavior, while the update action only works if the entry exists in the system.