1. Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration Generation 2
  2. Understand the Oracle CX Sales and B2B Service Adapter
  3. Oracle CX Sales and B2B Service Adapter Use Cases

Oracle CX Sales and B2B Service Adapter Use Cases

Common use cases for the Oracle CX Sales and B2B Service Adapter are as follows:

  • Customer 360 degree view across service, sales, and marketing
  • Leads management with marketing
  • Opportunity to order with ERP systems
  • Real-time synchronization of incidents and activities with services