1. Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration Generation 2
  2. Add the Oracle CX Sales and B2B Service Adapter to an Integration
  3. Trigger Response Page

Trigger Response Page

Enter the Oracle CX Sales and B2B Service trigger response values for your integration.

You can configure the operation and business object that comprise the response type for the Oracle CX Sales and B2B Service.

  • Immediate (synchronous) response: A response business object is immediately returned as output. You select Immediate as the response type on the Response page and select the business object as part of the response to the client. (See Table 3-1 for instructions.)

  • Delayed (asynchronous) response: A callback service to which to route the callback is exposed. You select Delayed as the response type on the Response page and select the operation and business object that comprise a successful callback response, a failed callback response, or both. (See Table 3-2 for instructions.)

  • No response is required: You select None on the Response page because a response is not required. (See Table 3-3 for instructions.)

The Response page looks as follows:

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Description of the illustration ics_repsonse_page.png

Table 3-1 Response Type — Immediate (Synchronous) Response is Required

Element Description

Response Type

Select Immediate for the Oracle CX Sales and B2B Service application to wait until a response is received from the integration. This is also known as the request and response message exchange pattern. This is the default selection.

Filter by object name

Type the initial letters to filter the display of business objects.

Select a Business Object

Select the business object to receive from the Oracle CX Sales and B2B Service application as a response. You can filter the display of business objects by typing the initial letters of business objects in the Filter by object name field. A description of the selected business object is displayed below this list.

Table 3-2 Response Type — Delayed (Asynchronous) Response is Required

Element Description

Response Type

Select Delayed to configure a successful callback response, a failed callback response, or both.

This enables you to configure the operation and business objects that you want the Oracle CX Sales and B2B Service application to process as part of a successful callback response, a failed callback response, or both.

Successful Response/Failed Response

Select the type of callback to configure. After configuring one type of callback (for example, successful), you can configure the other type (for example, failed).

  • Successful Response: Select to configure the operation and business objects that you want the Oracle CX Sales and B2B Service application to process as part of a successful callback response sent by the integration.

  • Failed Response: Select to configure the operation and business objects that you want the Oracle CX Sales and B2B Service application to process as part of an error callback response sent by the integration.

Select the operation to perform on the business object

Select the operation to perform on the business object.

Life Cycle

Displays the current state of the selected business document. Active indicates the business document is available for use. Deprecated indicates the business document is nearing the end of use and must be used with caution.

Description

Displays a description of the selected business object or service.

The following table describes the fields available if no response is required.

Table 3-3 None — No Response is Required

Element Description

Response Type

Select None.

Select a Business Object

If you select None, this section is hidden.