Twilio Adapter Use Cases

This use case describes how the Twilio Adapter is used to allow customers to contact a vendor without exposing their permanent phone number.

• The customer makes an online service request for a home repair.

• The Twilio adapter sends the service request to the service provider.

• The service provider searches its vendor database to locate the best qualified vendor for the customer service request.

• The service provider communicates with the vendor using a Twilio-powered SMS solution and confirms the appointment, credit card payment, and insurance.

• The service provider uses the Twilio adapter to inform the customer that a vendor has been selected and provides the appointment information.

• The customer and vendor contact each other to exchange addresses and particulars about the job without exposing their permanent phone number or other sensitive data.