Define Indicators

Indicators represent metrics that are unique to a business process, and are extracted when milestones are passed in a business process implementation.

For an understanding of indicators, see Indicators.

To define an indicator (dimension or measure):

1. On the Models page, open the model for editing.
2. Define the indicator on either the Milestones page or the Indicators page:

   • On the Milestones page, click the milestone for which you want to create an indicator, and next to Indicators, click Create and select the type of indicator you want to create: Add Dimension or Add Measure.

     
     
     

   • Or, on the Indicators page, click Add Dimension or Add Measure.

     If no indicators exist for the model, the Indicators page looks like this:

     
     
     

     If indicators have been defined for the model, the Indicators page looks like this:

     
     
     

   A dimension is indicated by the icon and a measure is indicated by the icon.

3. Enter a name and optional description for the indicator.
   
   
   
4. If you want to use the indicator as filter criteria in custom dashboards and the Business Transactions dashboard, select the Filterable check box to enable filtering. Be mindful of the number of indicators you mark as Filterable, as too many filterable indicators can slow down performance.
5. (If on the Indicators page) From the Milestone list, select a milestone that has been defined for the model so that when the milestone is passed in the business process, a value will be extracted for the indicator based on the extraction criteria to be defined later. If no milestones exist yet, navigate back to this page later to select a milestone from the list.
6. Select the Data Type for the indicator.

   For dimensions, the supported data types are String, Integer, Float, Decimal, and Date. For measures, the supported data types are String, Integer, Float, and Decimal.

   Notes:

   • Indicator values of String data type are truncated at 256 characters in the console and dashboard output.
   • The selected data type must match the data type of the value that will be extracted at runtime, as defined by the associated indicator extraction criteria that you will specify later. Otherwise, the indicator will show an empty value in Insight dashboards.
7. If the value extracted for the indicator may change as each milestone is passed during the business process (for example, a discount may be applied to an indicator that extracts the price of an item), click Assign to Another Milestone to select another milestone where the indicator may change. During runtime, the business process metrics show the last value of the indicator in the Insight dashboard.
8. Repeat steps 2 through 7 for each indicator that you want to define.
9. Click Save.

Later, you will define the extraction criteria for the indicators:

• If you map milestones to an integration in the Integrations feature, you define the extraction criteria for the indicators in either Insight or Integrations. See Associate a Model to an Integration. Milestone mappings to integrations and associated extraction criteria are shown in both Integrations and Insight.
• If you map milestones to a process in the Processes feature, you define the extraction criteria for the indicators in Processes. See Associate a Model to a Process. Milestone mappings to processes and associated extraction criteria are shown only in Processes, not in Insight.