Troubleshoot Application Playing

The following troubleshooting tips pertain to using the application player.

I’m receiving an error stating that there was a problem activating the application and the application player can't be initialized.

The instructions to enable the player were followed, but the credentials entered were incorrect. Click Clear and try again. See Enable the Application Player.

I’m still receiving the message that Credentials aren't configured after the administrator entered them.

If your application was opened before the administrator entered the credentials, you must close and reopen your application to enable the application player for that application.