3 Troubleshoot General Issues

Topics:

• I can’t sign in

• I don’t see any applications to start

• I don’t see any assigned tasks

I can’t sign in

• Try re-entering the user name and password you were provided.

• Your login information is case-sensitive, so make sure the caps lock key isn't on.

• Make sure you have Internet connectivity.

If you still can't sign in, contact your administrator for details about your account or your password.

I don’t see any applications to start

If you don’t see application icons in the My Apps page, it’s likely you’re missing the role needed for access. Contact your administrator to assign you the required role.

I don’t see any assigned tasks

This may happen because you aren’t assigned the role you need to start applications or work on tasks. Contact your administrator to assign you the required role.