Create a Connection

Before you can build an integration, you have to create the connections to the applications with which you want to share data.

To create a connection in Oracle Integration:

1. In the left navigation pane, click Home > Integrations > Connections.

2. Click Create.

   Note:

   You can also create a connection in the integration canvas of:

   • An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)

   • A basic routing integration (See Add a Trigger (Source) Connection.)

3. In the Create Connection — Select Adapter dialog, select the adapter to use for this connection. To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search.

4. In the Create Connection dialog, enter the information that describes this connection.

   1. Enter a meaningful name to help others find your connection when they begin to create their own integrations. The name you enter is automatically added in capital letters to the Identifier field. If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY).
   2. Enter optional keywords (tags). You can search on the connection keywords on the Connections page.
   3. Select the role (direction) in which to use this connection (trigger, invoke, or both). Only the roles supported by the adapter are displayed for selection. When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page. If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select. For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke. Dragging the adapter to a trigger section in the integration produces an error.
   4. Enter an optional description of the connection.

5. Click Create.

   Your connection is created. You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.

Configure Connection Properties

Enter connection information so your application can process requests.

1. Go to the Connection Properties section.
2. In the Zendesk Host field, enter the Zendesk instance host name. For example:

   your_subdomain.zendesk.com

Configure Connection Security

Configure security for your Zendesk Adapter connection.

1. Go to the Security section.
2. In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section. See Create an OAuth Client.
3. In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section. See Create an OAuth Client.
4. (Optional) In the Scope field, enter write to perform a create or update operation. To perform a create or update operation on a particular module, enter module_name:write (for example, users:write, tickets:write, and organizations:write). For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field. For example, enter:
   • module_name1:write module_name2:write

     or

   • module_name1:write,module_name2:write

   If you do not provide any value for the scope, read is added by default. The default scope is read, which is required to access metadata APIs such as the following:

   • GET /api/v2/ticket_fields
   • GET /api/v2/user_fields
   • GET /api/v2/organization_fields
5. Click Provide Consent to verify the connection properties and get an access token.

   The Zendesk application login page is displayed.

6. Enter your Zendesk login credentials.
7. Once you see an access allowed message, you can test your connection.

Test the Connection

Test your connection to ensure that it's configured successfully.

1. In the page title bar, click Test. What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.

   If Your Connection...	Then...
   Doesn't use a WSDL	The test starts automatically and validates the inputs you provided for the connection.
   Uses a WSDL	A dialog prompts you to select the type of connection testing to perform: Validate and Test: Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs. Complete validation can take several minutes depending on the number of imported schemas and WSDLs. No requests are sent to the operations exposed in the WSDL. Test: Connects to the WSDL URL and performs a syntax check on the WSDL. No requests are sent to the operations exposed in the WSDL.

2. Wait for a message about the results of the connection test.
   • If the test was successful, then the connection is configured properly.
   • If the test failed, then edit the configuration details you entered. Check for typos, verify URLs and credentials, and download the diagnostic logs for additional details. Continue to test until the connection is successful.
3. When complete, click Save.