1. Using the Zendesk Adapter with Oracle Integration Generation 2
  2. Create a Zendesk Adapter Connection
  3. Prerequisites for Creating a Connection

Prerequisites for Creating a Connection

You must satisfy the following prerequisites to create a connection with the Zendesk Adapter:

Create an OAuth Client

  1. Log in to your Zendesk admin account and click Admin (Admin icon).
    In the left navigation pane, Admin is selected. In the middle of the page, the Channel integrations title and text are displayed.

  2. Under Channels, select API.
  3. Click the OAuth Clients tab, and then click Add OAuth Client.
    In the left navigation pane, API is selected. In the middle of the page, the Zendesk API section is shown. The OAuth Clients tab is selected. The Add OAuth Client button appears on the lower right, and is highlighted.

  4. Enter the relevant information to create a client:
    • Client Name: Enter a name for your app. You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration. See Configure Connection Security.
    • Redirect URLs: Enter the redirect URL or URLs in the following format:
      https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback
  5. Click Save.

    The system generates the client secret.

  6. Copy the secret value. You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration. See Configure Connection Security.
  7. Click Save.