Get Started
Use this information to learn about the supported browsers, how to get support, and how to provide diagnostic information to Oracle support if you face an issue.
For details on ordering your Oracle Fusion Cloud IoT Intelligent Applications applications, activating your order, signing in to the management console, and accessing your IoT applications, refer to the Administering Oracle Internet of Things Cloud Service guide.
Supported Browsers
Supported Browsers
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Google Chrome
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Microsoft Edge
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Mozilla Firefox
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Apple Safari
See Oracle Software Web Browser Support Policy for more information
Supported Platforms
The Oracle Fusion Cloud IoT Intelligent Applications gateway software and client software libraries can run on multiple platforms.
See Oracle IoT Cloud Service Client Software Certified System Configurations for the current list of supported platforms.
How to Get Support
Use these resources to resolve problems:
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Click the Contact Us () icon in the Oracle My Services management console and then select a support option.
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Visit the Oracle Help Center at http://docs.oracle.com/en/.
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If you’re an Oracle Premier Support Customer, then visit My Oracle Support.
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Contact Oracle Technical Support. See Contacting Oracle Support in Getting Started with Oracle Cloud.
Locate Diagnostic Information for Oracle Support
To resolve support issues quickly, send the Oracle support team the diagnostic information listed in the table.
To locate and view diagnostic information, see Find Diagnostic Information to Help with Troubleshooting.
Diagnostic Information | Description | Example |
---|---|---|
Server Version Number |
Record the version number of the Oracle Cloud instance. |
17.1.5.0 |
Client Platform Version |
Record the client platform version. |
Client library information for each platform. |
Java or Android Compiler Version |
Record the version number of the device Java or Android compiler. |
Android 7.0 |
Error Message |
Record the error message or attach a screen image. |
|
Oracle Fusion Cloud IoT Intelligent Applications URL |
Record the URL of the Oracle Fusion Cloud IoT Intelligent Applications instance. |
https:/targetcloudinstance.com |
Error Message Time Stamp |
Record the time and date the error occurred. |
Tue, Feb 7, 2017 1:07:42 PM |
Log File |
Provide a log file that documents the issue. |
log.txt |
Screen Images |
Attach relevant screen images of the error message or the page where the error occurred. |
Include a screen image with annotations. |
Navigation Path |
Provide the navigation path to the page where the error occurred. |
Device Model > Device Model Details |