Get Started

Use this information to learn about the supported browsers, how to get support, and how to provide diagnostic information to Oracle support if you face an issue.

For details on ordering your Oracle Internet of Things Cloud Service applications, activating your order, signing in to the management console, and accessing your IoT applications, refer to the Administering Oracle Internet of Things Cloud Service guide.

Supported Browsers

Supported Browsers

Oracle Internet of Things Cloud Service supports the following web browsers:
  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

  • Apple Safari

See Oracle Software Web Browser Support Policy for more information

Supported Platforms

The Oracle Internet of Things Cloud Service gateway software and client software libraries can run on multiple platforms.

See Oracle IoT Cloud Service Client Software Certified System Configurations for the current list of supported platforms.

How to Get Support

Use these resources to resolve problems:

  • Click the Contact Us (Contact Us icon) icon in the Oracle My Services management console and then select a support option.

  • Visit the Oracle Help Center at http://docs.oracle.com/en/.

  • If you’re an Oracle Premier Support Customer, then visit My Oracle Support.

  • Contact Oracle Technical Support. See Contacting Oracle Support in Getting Started with Oracle Cloud.

Locating Diagnostic Information for Oracle Support

To resolve support issues quickly, send the Oracle support team the diagnostic information listed in the table.

To locate and view diagnostic information, see Finding Diagnostic Information to Help with Troubleshooting.

Diagnostic Information Description Example

Server Version Number

Record the version number of the Oracle Cloud instance.

17.1.5.0

Client Platform Version

Record the client platform version.

Client library information for each platform.

Java or Android Compiler Version

Record the version number of the device Java or Android compiler.

Android 7.0

Error Message

Record the error message or attach a screen image.

Operation failed. Cause: {"type":"https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html","title":"Project was not found: ProjectId{iotAppId='0-AD', serviceId='0-AD'}","status":"404"}

Oracle Internet of Things Cloud Service URL

Record the URL of the Oracle Internet of Things Cloud Service instance.

https:/targetcloudinstance.com

Error Message Time Stamp

Record the time and date the error occurred.

Tue, Feb 7, 2017 1:07:42 PM

Log File

Provide a log file that documents the issue.

log.txt

Screen Images

Attach relevant screen images of the error message or the page where the error occurred.

Include a screen image with annotations.

Navigation Path

Provide the navigation path to the page where the error occurred.

Device Model > Device Model Details