Status Unknown

If an entity shows up in Infrastructure Monitoring then it has been officially added to Oracle Management Cloud, and in turn a response has been sent back to the cloud agent (if the discovery involved a cloud agent) with the entity information.

If the entity status is shown as Unknown, then the possible reasons are:

• If cloud agent is involved, the agent has not sent the computed status value. In this situation, checking the agent home page and/or the agent status on the host itself my provide insight as to whether the agent is collecting the status metric for the entity.

  In no cloud agent is involved (entity is cloud-based), then the cloud collector has not sent the computed status value.

• The cloud agent may have a network connection issue that prevented the status value from being sent to Oracle Management Cloud. In this situation, check the network connectivity between the agent and Oracle Management Cloud.