Configure Task Escalation or Expiration
You can configure a human task in a structured or dynamic process to never expire, to expire after a certain time, or to escalate after a certain time passes.
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Escalation: In Workspace (after the process application has been activated), if the task hasn't been acted upon till the specified interval duration, the task will be assigned to the users and/or roles that you specified in the Escalation and Expiration pane. If it is escalated to a single user, then the task's state changes to Assigned with the sub-state Escalated; and the process waits for the completion of the task. If it is escalated to one or more users and/or roles, then the task's state changes to Unassigned with the sub-state Escalated; and the process waits for the completion of the task.
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Expiration: In Workspace (after the process application has been activated), if the task hasn't been acted upon till the specified interval duration, the task's state changes to Completed with the sub-state Expired; and the process moves to the next activity in the process flow. The task will no longer be available under In Progress tasks, and will be available under Completed tasks. If you open the audit details of the task from the Workspace Tracking page, you can see that the state of the task is marked as Expired, along with other details such as the expiration date and time.
A notification email is sent to the task assignee that the task has expired.