Manage Notifications

Configure Oracle Cloud Infrastructure Process Automation to use emails for notifying task assignees when events such as assignment and reassignment occur. You can also view the status of the notifications that are sent and resend or delete them if issues occur.

Before enabling email notifications in runtime, make sure you customize them, including their content, template, attachments, and subject lines in design time. See Customize Notification Emails. After enabling email notifications, you can view the notification logs and resend emails to all or some of the original recipients.

Note:

To manage notifications, you've to be a Process Automation Administrator.

1. Enable email notifications.
   1. Open the navigation menu in Workspace, expand Administration and choose Notifications.
      The Notification page is displayed.
   2. Click Approved Sender.
      An approved sender is a resource that enables Oracle Cloud Infrastructure Process Automation to send email with the registered From email address.
   3. On the Register Approved Sender pane, enter the email address that will serve as the default sender email address for all email notifications in the From Recipient field.
      Note that some domains such as @oracle.com, @gmail.com, @hotmail.com, @yahoo.com cannot be used for approved senders. To learn more, see Managing Approved Senders in Oracle Cloud Infrastructure documentation.
   4. Click Register.
      The default sender email address is registered with Oracle Cloud Infrastructure in your customer tenancy.
2. Test email notifications.
   1. Click Test Notifications.
   2. On the Test Notifications pane:
      • Enter the email address of the person to whom the notification email has to be sent in the Recipient field.
      • Enter the email's subject in the Subject field.
      • Enter the email's content in the Content field.
   3. Click Send.
   4. Verify that the email was sent as expected.
3. View notification status and troubleshoot as needed.

   You can view the status of notifications; if they have been successfully sent, if sent failed and you need to retry sending them, and also if any error occurred for the notifications.

   Email notifications may fail due to lack of network availability, wrong email address, or temporarily unavailable email servers. By default, a resend is automatically attempted for all failed notifications after an interval of fifteen minutes.

   To manually retry or delete a notification, select the notification and click Actions.

   • Retry: Click Retry to retry sending the notification. Confirm when prompted to confirm the retry.

   • Delete: Click Delete to delete the notification. Confirm when prompted to confirm deletion.