1. Using Oracle Cloud Infrastructure Process Automation
  2. Workspace Administration
  3. Enable Break Glass
  4. Temporary Access Approval

Temporary Access Approval

If you submit a service request (SR) and Oracle Support determines that it needs access to some of your data for debugging purposes, you can agree to give them temporary access to your service instance data. Here's the general flow of the process:

  1. You submit an SR.

  2. If Oracle Support determines that they need access to any of your data for debugging purposes, they will contact your administrator via email for approval to conduct a Break Glass session. (The email has a link to the Temporary Access Approval page of your Oracle Cloud Infrastructure Process Automation, where your administrator can click Approve or Reject.)

  3. If your administrator approves the request, a temporary password is generated to enable Oracle Support to start a Break Glass session, in which they can access the required data.

  4. Once Oracle support completes its work in the Break Glass session, they terminate the session. If they don't explicitly terminate the session, it expires automatically within the timeframe that you have agreed upon.