Creating Initial Admin Users

Admin Users are Customer User Administrators (CUA) in MOS. Admin users need to have Approved CSI in MOS. CUA users are added in Customer Management Portal (CMP) by Service Delivery Managers (SDMs).

To create initial admin users:

1. If you're an SDM with Customer User Administrator role, log on to https://cloudservices.oraclecorp.com/cloud/faces/Dashboard
2. Click the Customer Management tab.
3. Under Role Change Selection, select Service Delivery (SDM, SDMM, TM).
4. Click Submit.
5. In the Customer Management page, search by the Cust Name by entering the desired customer name.
6. From the search results, select customer name, and then Click the Contacts tab.
7. If the user has an existing contact, use Search Contact. If not, use Add Contact, and enter the user email.

   If the user exists, the search result displays the user.

8. From the search result, click on the username link to edit. If not, while you Add Contact, the Add Contact screen allows you to update contact.
9. In the Update Contact screen, under Assign Roles, select Customer User Administrator for Select Role.
10. Select All Service, All Instances For Service, and then click the Plus icon.
11. Click Save.

    The Customer User Administrator role is now assigned to the user.