Identifying Contacts for Your Organization

Click the Contacts link in the navigation menu to see lee all the contacts associated with your organization's services.

Contacts include users from your organization and all Oracle personnel associated with your organization's services. Your customer user administrator authorizes approvers and defines the scope of approval authority. Your SDM and your customer user administrator maintain these records.

The following information is displayed for each contact record:

• Name: Specifies the full name and the email address of the contact person.

• Role: Specifies the role granted to the contact person.

• Approval Authority: Specifies the approval authority assigned to the contact person by your customer user administrator.

Searching for a Contact

To search for a contact, enter the search criteria in the Search Contacts field, located at the top of the Contacts page. Partial strings return all contacts containing the searched string. Click the Search icon () to see all records containing the string.

Filtering Contacts

You can filter the records on the Contacts page using one of the following options in the list in the upper left corner of the page:

• All Contacts: Displays all contacts associated with your organization's services, from both Oracle and your organization.

• Approvers: Displays contacts who have the authority to approve change requests. The customer user administrator defines the scope of this approval authority.

• My Organization: Displays all contacts from your organization associated with your organization's services.

• Service Delivery Team: Displays all Oracle personnel associated with your organization's services.