Working with Business Events

Oracle Pulse allows you to manage the following business events, categorized by activity type:

• 1099-MISC Reporting

• Annual Penetration Test

• Blackout/Freeze Period

• Business Critical Period

• CPU Patching

• Customer Planned Project

• Disaster Recovery Test

• Enhanced Security Quarterly Scan

• Holiday Period

• Month End Close

• Open Enrollment Period

• Other

• Payroll Period

• Periodic Maintenance Plans Patching

• Quarter End Close

• Quarterly Business Review

• Refreshes

• SSL Certificate Expiration Date

• Service Delivery Review

• Year End Close

The following business events types can no longer be created in Oracle Pulse, and are available only for viewing:

• Contract Renewals ()

• CPU Release Date ()

• Customer Project ()

• Managed Cloud Governance ()

• Non-Prod - Managed Cloud Service Operations Activity ()

• Other ()

• Production - Managed Cloud Service Operations Activity ()

• Quarter End ()

• Year End ()

The following sections describe the ways in which you can work with business events:

• Creating a Business Event

• Viewing a Business Event

• Editing a Business Event

• Deleting a Business Event

Creating a Business Event

Only customer users with the Authorized Approver role can add business events.

To create a business event:

1. Navigate to either the Calendar Monthly or List View, as explained in Accessing the Calendar Dashboard and Navigating the Calendar Dashboard.

2. Select the timezone you want to create the event on. The selected timezone is displayed in the upper-right side of the Create Business Event dialog.

3. Click the Create Event icon () in the right part of the page.

   The Create Business Event dialog box opens.

4. In the Event Type list, select any of the options listed at the beginning of this section.

5. In the Start Date field, select the date and time you want your event to start on.

   Note:

   The start date of a business event must be equal to or higher than the current date.

   A minimum interval of 24 hours is required for all business events.

   For CPU patching events, the Start Date is automatically set at the start of the next Oracle recommended CPU patching window.

6. In the End Date field, enter the date and time you want your event to end on.

   Note:

   The end date of a business event must be equal to or higher than its start date.

   To create an additional event, click the Add Event button on the Create Business Event dialog box and enter the event details, as listed above. You can create up to five business events at a time.

   For CPU Patching events, you must select the environment type and the environment they apply to. First, select the instance type, and then the instance name. You can create CPU Patching events for any instance (any type) with the instance prioritization Production.

   For CPU patching on Production instances, a minimum interval of 24 hours is required.

   For CPU patching on Production Support and Demo PSFT instances, a minimum interval of three-weekday range (72 hours) is required. For all other instance types, the minimum interval required is seven weekdays.

7. Click Save.

   The Your business event was successfully saved. message is displayed in the upper left side of the page, and the business event is included in your calendar.

   Note:

   Use the Add Event button on the Create Business Event dialog box to create up to five business events at a time.

Viewing a Business Event

The Calendar List View provides the following details about your business events:

• Event type

• Summary

• Environment affected by the business event

• Start date of the business event (in your selected timezone)

• End date of the business event (in your selected timezone)

To see the full summary of a business event:

1. Navigate to the Calendar Monthly View or the Calendar List View, as explained in Accessing the Calendar Dashboard and Navigating the Calendar Dashboard.

2. Select the timezone you want to view events on. The selected timezone is displayed on the Calendar Dashboard.

3. Click the event of your interest.

   The Business Event Details dialog box opens., displaying the following details:

   • Type: Specifies the business event type.

   • Category: Specifies the event type category. Available options include:

     • Date Period

     • Change

     • Other

   • Created By: Specifies the user who created the business event. Available options include:

     • Customer

     • Oracle

   • Summary: Provides a description of the business event.

     Note:

     This information is available only for Oracle-added events.

   • Service: Displays a list of services affected by the business event, if any.

   • Environment: Shows a list of environments affected by the business event, if any.

     Note:

     This information is only available for Oracle-added events and CPU Patching events created by customer users with the Authorized Approver role.

   • Start Date (in your selected timezone): Specifies the date and time when the business event starts.

   • End Date (in your selected timezone): Specifies the date and time when the business event ends.

Editing a Business Event

Only customer users with the Authorized Approver role can edit business events. Furthermore, business events can only be edited if their start date is equal to or higher than the current date.

Note:

Customer users with the Authorized Approver role cannot create, edit, or delete CPU patching events for the current CPU release cycle, but can do so for subsequent ones. Oracle events cannot be edited.

For CPU patching events on production instances, a minimum interval 24 hours is required.

For CPU patching events on production support instances, a minimum interval of three-weekday range (72 hours) is required.

To edit a business event:

1. Navigate to the Calendar Grid/Monthly View or List View, as explained in Accessing the Calendar Dashboard and Navigating the Calendar Dashboard.

2. Select the timezone you want to view events on. The selected timezone is displayed on the Calendar Dashboard.

3. For Calendar Grid/Monthly view, click a customer-specific event whose scheduled start date is equal to or higher than the current date, then select Edit.

   For Calendar List View, select the event you want to edit, click the Actions menu (three dots), and then select Edit

   The Edit Business Event dialog box opens.

4. Make the required changes in the Event Type, Start Date or End Date fields (both displayed on your selected timezone).

   Note:

   The start date of a business event must be higher than the current date, while the end date of a business event must be higher than its start date.

5. Click Save.

   The Your business event was successfully saved. message is displayed in the upper left side of the page.

Deleting a Business Event

Only customer users with Authorized Approver role can delete the business event types listed in Working with Business Events.

Note:

Customer users with the Authorized Approver role cannot create, edit, or delete CPU patching events for the next CPU release cycle. Oracle events cannot be deleted.

To delete a business event:

1. Navigate to the Calendar Grid/Monthly View or List View, as explained in Accessing the Calendar Dashboard and Navigating the Calendar Dashboard.

2. Select the timezone you want to view events on. The selected timezone is displayed on the Calendar Dashboard.

3. For Calendar Grid/Monthly view, click a customer-specific event whose scheduled start date is equal to or higher than the current date, then select Delete.

   For Calendar List View, select the event you want to delete, click the Actions menu (three dots), and then select Delete.

   The Business Event Removal Confirmation dialog box opens.

4. Click Apply.

   The Your business event was successfully removed. message is displayed in the upper left side of the page.

Creating and Scheduling RFCs for CPU Patching Events

Only customer users with the Authorized Approver role can create and schedule RFCs for the business events they create. This enables them to book and secure the desired time slot, ahead of time.

To create and schedule RFCs for CPU patching events:

1. Create the CPU Patching event, as explained in Working with Business Events
2. For Calendar Grid/Monthly view, click a CPU Patch event from the next CPU cycle, and then select Schedule Change Request.

   For Calendar List View, select the event, click the Actions menu (three dots), and then select Schedule Change Request.

   The Schedule Change Request screen opens, displaying the available time slots to schedule start time for the RFC that will be created.

3. Select the desired time, and then click Submit.

   A confirmation message is displayed in the upper right side of the screen.

Viewing CPU Events with an Associated RFC

In the Calendar grid, when you view a CPU Event that has an associated RFC, the RFC ID is displayed next to the Event Type, similar to the Calendar list.

In the CPU Event screen that opens, the RFC ID is displayed. When you click the RFC ID, you'll be redirected to MOS. You can review all the details of the RFC in MOS.