Postman vs. Network Monitor

When troubleshooting issues with a workbook, it is recommended that you use the Network Monitor to examine the add-in's requests and REST service's responses.

It is tempting to use Postman to isolate the problem. However, using Postman can be misleading since you may not use the same request headers and/or payloads in Postman compared to the add-in.

It is far better to leverage the add-in's Network Monitor for investigations. The Network Monitor allows everyone to see exactly what the add-in is doing.

You can save the details of each request-response pair to a file that you can then attach to a service request. The reports are plain text files that can be reviewed by the subject matter experts from each REST team to determine the root cause and the next steps.