Get Additional Help and Contact Support

Use online help, email, customer support, and other tools if you have questions or problems with Oracle WebLogic Server for OKE.

For customer support, you can create support tickets using the Oracle Cloud Infrastructure (OCI) console or My Oracle Support.

Create Support Ticket Using OCI Console

Use the Support Center in Oracle Cloud Infrastructure console to create a support ticket for your technical issues for Oracle WebLogic Server for OKE service in the Marketplace.

Note:

Make sure to provision your support account before you create a support request. See Configuring Your Oracle Support Account in Oracle Cloud Infrastructure documentation.

To create a support ticket:

1. Sign in to the Oracle Cloud Infrastructure console.
2. Click the navigation menu , and select Governance & Administration. Under Support, click Support Center.
3. Click Create Support Request.

   The Technical Support tab on the Support Options page is displayed.

4. For Issue Summary, enter the a title that summarizes your issue.
5. For Describe Your Issue, enter a brief description of your issue.
6. Select the severity level of the issue based on the impact of service.
7. Select Marketplace from the Select Service list.
8. Select Oracle WebLogic Server for OKE from the Select Category list.
9. Select the type of issue you are experiencing.
10. Click Create Support Request.

After you submit the request, My Oracle Support sends a confirmation email to the address provided in the primary contact details. A follow-up email is sent if additional information is required.

Optionally, you can create a support ticket using the Help menu and the Support button in Oracle Cloud Infrastructure console. See Support Ticket Management in Oracle Cloud Infrastructure documentation.

However, when you a create support ticket using these options, the support ticket may not be assigned to a specific service or component for resources like compute instances, networks and load balancers. So, it is recommended to use Support Center in Oracle Cloud Infrastructure console to create support tickets.

Create Support Ticket Using My Oracle Support

Use the Service Request in My Oracle Support to create a support ticket for your technical issues for Oracle WebLogic Server for OKE service in the Marketplace.

Note:

Make sure you have a Support Identifier which verifies your eligibility for Support services, and an account at My Oracle Support.

To create a support ticket:

1. Sign in to My Oracle Support.
2. On the Service Requests tab, click Create Technical SR.
3. Enter the Problem Summary and the Problem Description.
4. Under Where is the Problem, click Cloud.
5. Select Oracle WebLogic Server for OCI Container Engine from the Service Type list.
6. Select the tenancy from the Service list.
7. Select a Problem Type and provide the Support Identifier details.
8. Click Next until you have provided all the mandatory information.
9. Click Submit.

   Your service request is created.

For general help with Oracle Cloud Marketplace, see How Do I Get Support in Oracle Cloud Infrastructure documentation.