CX - Opportunity Quotes
This table describes the Opportunity Quotes metrics. Note that the Quotes that are available in this subject area are the Opportunity Quotes only i.e. the Quotes that are associated to an Opportunity.
| Metric | Metric Definition |
|---|---|
| # of Active Quotes | The total number of Active Quotes |
| # of Active Quotes with Proposal | The total number of Active Quotes with Proposal |
| # of Closed Active Quotes | The total number of Active Quotes Closed (Won+Lost) |
| # of Expired Quotes | The total number of Expired Quotes |
| # of In-Progress Active Quotes | The total number of Active In-Progress Quotes |
| # of Lost Active Quotes | The total number of Active Quotes Lost |
| # of Quotes | The total number of Quotes |
| # of Unique Quotes | The total number of Unique Quotes (based on External Quote number, ignores Quotes versions and treats Quotes with same Quote id as one) |
| # of Won Active Quotes | The total number of Active Quotes Won |
| Active Quote Conversion Rate | The rate of converting the Active Quotes. This metric is computed as follows: 100 * # of Closed Quotes/# of Active Quotes |
| Active Quote Loss Rate | The rate of losing Active Quotes. This metric is computed as follows: 100 * # of Lost Quotes/# of Closed Quotes |
| Active Quote to Contract Start Time | The time to start the Contract after the Quote is created. This metric is computed as follows: (Contract Start Date - Quote Creation Date)/# of Active Quotes |
| Active Quote To Lost Opportunity Time | The average time between Lost Opportunity Close Date and Quote creation date. This metric is computed as follows: (Opportunity Close Date - Quote Creation Date)/# of Active Quotes for Lost Opportunities |
| Active Quote To Won Opportunity Time | The average time between Won Opportunity Close Date and Quote creation date. This metric is computed as follows: (Opportunity Close Date - Quote Creation Date)/# of Active Quotes for Won Opportunities |
| Active Quote Win Rate | The rate of winning Active Quotes. This metric is computed as follows: 100 * # of Won Quotes/# of Closed Quotes |
| Average # of Quotes for Lost Opportunities | The average number of Quotes for Lost Opportunities. This metric is computed as follows: # of Quotes/# of Lost Opportunities |
| Average # of Quotes for No-Sale Opportunities | The average number of Quotes for No Sale Opportunities. This metric is computed as follows: # of Quotes/# of No-Sale Opportunities |
| Average # of Quotes for Open Opportunities | The average number of Quotes for Open Opportunities. This metric is computed as follows: # of Quotes/# of Open Opportunities |
| Average # of Quotes for Won Opportunities | The average number of Quotes for Won Opportunities.This metric is computed as follows: # of Quotes/# of Won Opportunities |
| Average Active Quote Cycle Time | The average Quote Cycle Time. This metric is computed as follows: (Quote Order Placed on Date - Quote Creation Date)/# of Active Quotes |
| Average Contract Value (Active Quotes) | The average Contract value per Active Quote. This metric is computed as follows: Total Contract Value/# of Active Quotes |
| Average Length of Contract (Active Quote) | The average Length of the Contract. This metric is computed as follows: (Contract End Date - Contract Start Date)/# of Active Quotes |
| Average Non Recurring Revenue (Active Quotes) | The average Non-Recurring Revenue Amount from Active Quotes. This metric is computed as follows: Total Non-Recurring Revenue Amount/# of Active Quotes |
| Average Number of Active Quote Iterations | The average number of Quotes created per Active Quote. This metric is computed as follows: # of Quotes/# of Active Quotes |
| Average Opportunity to Current Active Quote Time | The average time between Opportunity and Quote creation date. This metric is computed as follows: (Quote Creation Date - Opportunity Creation Date)/# of Active Quotes |
| Average Recurring Revenue (Active Quotes) | The average Recurring Revenue Amount from Active Quotes. This metric is computed as follows: Total Recurring Revenue Amount/# of Active Quotes |
| Average Usage Revenue (Active Quotes) | The average Usage Revenue Amount from Active Quotes. This metric is computed as follows: Total Usage Revenue Amount/# of Active Quotes |
| Contract Value (Active Quotes) | The total Quote Contract value in Active Quotes |
| Non Recurring Revenue Amount (Active Quotes) | The total Non-Recurring Revenue Amount from Active Quotes |
| Raw Contract Value | The total Quote Contract value in all Quotes |
| Raw Non Recurring Revenue Amount | The total Non-Recurring Revenue Amount from all Quotes |
| Raw Recurring Revenue Amount | The total Recurring Revenue Amount from all Quotes |
| Raw Usage Revenue Amount | The total Usage Revenue Amount from all Quotes |
| Recurring Revenue Amount (Active Quotes) | The total Recurring Revenue Amount from Active Quotes |
| Usage Revenue Amount (Active Quotes) | The total Usage Revenue Amount from Active Quotes |