Service Request Management

Prebuilt Analyses

Analyses Detail	Analyses Description	Related Subject Areas
SR Overview	Shows a summary of service requests such as total SRs, critical SRs, SRs pending agent action, SRs by time, etc.	CX - Service Request
Critical SRs	Shows the summary information for critical SRs such as critical SRs in various statuses, by assignee and customers, etc.	CX - Service Request
Critical SR Details	Provides details of critical SRs by sales account and related details.	CX - Service Request
Agent Performance Details	Provides insights into how the service agents performance is, such as the resolved SRs, average time to resolve, etc.	CX - Service Request
SR Resolution	Shows a summary of resolved SRs, the time it took to resolve them by month and by severity, etc.	CX - Service Request
SRs by Channel	Shows a summary of SRs by different channels that were used for the SRs.	CX - Service Request
SRs by Service Category	Shows a summary of SRs by service category for which the SRs were raised.	CX - Service Request