What do I need to do if my scheduled process is stuck in canceling status for long?

Select the scheduled process and use the Actions menu from the Search Results table of the Scheduled Processes work area to end it.

This table provides information on the options you get depending on the process.

Option	Description
Hard Cancel	To end the process shortly after you canceled it, without waiting for the cancellation to finish by itself.
Force Cancel	To end a process that has been canceling for over 30 minutes but isn't done yet.

Some processes run on a remote server. Even if the status for the process that you hard or force canceled has changed to Canceled, the process might still be running on the remote server. With the scheduled process still selected in the Search Results table, you check the status of the remote process on the Process Details tab that appears after the table.

This table lists the options you can use to end your process.

Option You Use To End Your Process	Field that Shows the Status of the Remote Process	Status of Process on Remote Server
Force Cancel	Remote Process Status	Completed Successfully: The remote process was successfully canceled within the 30 minute grace period. Running or Unknown: Your scheduled process is in a Canceled state, but the remote process is still running. Terminated: Your scheduled process is in a Canceled state, and the remote process is successfully canceled after the 30 minute grace period.
Hard Cancel	External Job Status	Completed Successfully: The remote process has successfully canceled. Running or Unknown: Your scheduled process is in a Canceled state, but the remote process is still running.

If Force Cancel is unavailable, act according to your specific scenario listed in this table.

Scenario	Action
Less than 30 minutes have passed since the cancellation was initiated.	Let the cancellation process run for at least 30 minutes. After this time, check the status of the scheduled process again. If Force Cancel becomes active, you can use it.
The process is synchronous.	If a synchronous process remains in canceling status and the Force Cancel option isn't available, you can contact your help desk.
The process is a parent of recurring asynchronous processes.	Check the status of all child processes. When all associated child processes are in a canceled status, the status of the parent process will automatically update from Canceling to Canceled.