Oracle B2C Service 21C

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Getting Started with Oracle Cloud Applications

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Managing and Monitoring Oracle Cloud

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Using B2C Service

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Describes how to use Oracle B2C Service.

Using B2C Service - Online Help

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Using Configuration Assistant

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Describes how to use Configuration Assistant.

Using Knowledge Advanced

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Describes how authors, agents, knowledge managers, and other knowledge users can use Knowledge Advanced for Oracle B2C Service.

Using Oracle Intelligent Advisor - Documentation Library

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Using Oracle Social Network

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Using Standalone Co-browse

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Using the Agent Browser User Interface

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Using Virtual Assistant

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Describes how to create and publish content for Oracle Virtual Assistant and how to implement it with Oracle Service Cloud.

Deploying B2C Service

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Describes how to deploy the B2C Service client application to staff workstations.

Implementing Knowledge Advanced

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Describes how implementers can set up and configure Knowledge Advanced for B2C Service.

Implementing Standalone Co-browse

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Administering Engagement Engine

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Administering Intelligent Advisor for B2C Service

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Administering Knowledge Advanced

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Describes how application administrators and knowledge managers can administer and operate Knowledge Advanced for B2C Service.

Administering Messaging

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Administering Standalone Co-browse

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Administering the Agent Browser User Interface

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Configuring Pass-Through Authentication Checks

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Describes how to use Oracle B2C Service Pass-Through Authentication to allow your customers to automatically log in to your customer portal from an external web page.

Configuring Standalone Co-browse

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Oracle Applications Cloud Licensing Information Guide

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Details third-party licensing information for Oracle Applications.

Oracle B2C Service Licensing Information

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Oracle Customer Service and Support Cloud Services Descriptions and Metrics

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Agent Browser UI Extensibility Framework

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Securing B2C Service

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Describes Oracle B2C Service security practices and how it can be hosted within cloud environments that align with payment card, health insurance and U.S. government regulatory control frameworks.

Accelerators

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Integrating Oracle B2C Service with Oracle Customer Data Management

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Describes the implementation and configuration steps required to integrate Oracle B2C Service and Oracle Content Data Management processes.

Chat API Reference for B2C Service

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Co-browse API Reference for B2C Service

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Describes to use Co-browse API for B2C Service.

Co-browse In-App SDK for iOS and Android

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Connect Knowledge API Reference for B2C Service

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Connect PHP API Reference for B2C Service

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Desktop Add-Ins (.NET API) Reference for B2C Service

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Engagement Panel Javascript API for B2C Service

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JavaScript API Reference for B2C Service

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REST API for Chat in B2C Service

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Last Updated November 2021

You can use the REST API for Chat in B2C Service to create and manage chat engagements.

You can use this guide to find what you need, including:

A quick start that walks you through a simple request example.
Detailed descriptions for each REST endpoint.

Note: With release 20C, "Oracle Service Cloud" is now known as Oracle B2C Service. Existing Oracle Service Cloud users will retain access to Oracle B2C Service features under their preexisting licensing agreements. Any new users created within your current Oracle Service Cloud license count will also retain the same access to Oracle B2C Service. To obtain additional features or manage your subscription, refer to your Oracle Cloud Applications Console.

This document describes features available to users under Oracle B2C Service, Oracle Service Cloud, and Oracle RightNow Service Cloud licensing agreements.

REST API for Intelligent Advisor 21C

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This version of the API allows management of Intelligent Advisor Hub users, batch assessments, and deployment management of Intelligent Advisor Policy Models.

REST API for Knowledge Advanced in B2C Service

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Last Updated October 2021

You can use Oracle REST APIs to view and manage data stored in Knowledge Advanced in B2C Service.

You can use this guide to find what you need, including:

A quick start that walks you through a simple request example.
Detailed descriptions for each REST resource.

This document describes features available to users under Oracle B2C Service, Oracle Service Cloud, and Oracle RightNow Service Cloud licensing agreements.

REST API for Oracle B2C Service

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Last Updated August 2021

You can use Oracle REST APIs to manage data stored in Oracle B2C Service.

You can use this guide to find:

A quick start that walks you through a request example.
Use cases with real-world solutions with code examples.
Detailed descriptions for each REST resource.

This document describes features available to users under Oracle B2C Service, Oracle Service Cloud, and Oracle RightNow Service Cloud licensing agreements.

SOAP Connect Web Services for B2C Service

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Oracle B2C Service - Japanese

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Oracle Configuration Assistant - Japanese

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Oracle Configuration Assistant - Portuguese (Brazil)

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Oracle Configuration Assistant - Spanish

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Oracle Knowledge Advanced - Japanese

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