Consumer Interactions REST Endpoints
Consumer Interactions
The list of operations that can be used to create and manage a chat engagement.
- Change activity status
- Method: postPath:
/engagement/api/consumer/{fqSiteName}/v1/activity
- Conclude an engagement
- Method: postPath:
/engagement/api/consumer/{fqSiteName}/v1/concludeEngagement
- Create an engagement
- Method: postPath:
/engagement/api/consumer/{fqSiteName}/v1/requestEngagement
- Get engagement queue
- Method: getPath:
/engagement/api/consumer/{fqSiteName}/v1/getEngagementQueue
- Get queue statistics
- Method: getPath:
/engagement/api/consumer/{fqSiteName}/v1/getQueueStats
- Get system messages
- Method: postPath:
/engagement/api/consumer/{fqSiteName}/v1/getMessages
- Send a message
- Method: postPath:
/engagement/api/consumer/{fqSiteName}/v1/postMessage