Conclude an engagement
post
/engagement/api/consumer/{fqSiteName}/v1/concludeEngagement
This operation is used by the end user to end a chat engagement with an agent.
Request
Supported Media Types
- application/json; charset=utf-8
Path Parameters
-
fqSiteName: string
The name of the site returned by the call to establish a session.
Query Parameters
-
pool: string
The pool ID specified in the Establish Sessions response or provided in an RNEngagementConfigurationChangedMessage system message.
Header Parameters
-
SessionId: string
The unique identifier of the consumer session.
The object containing the request information.
Root Schema : com.rightnow.chat.rest.consumer_api.model.requests.v1.ConcludeEngagementRequest
Type:
Show Source
object
-
clientRequestTime(optional):
string
The local time of the requesting client in yyyy-MM-dd'T'HH:mm:ssXXX format.
-
clientTransactionId(optional):
integer(int64)
The unique identifier of the client transaction. The value specified in this field is echoed back in the response object. It is used to link requests to responses.
Response
Supported Media Types
- application/json; charset=utf-8
200 Response
The chat session was concluded successfully.
Root Schema : com.rightnow.chat.rest.consumer_api.model.responses.v1.ConcludeEngagementResponse
Type:
Show Source
object
-
clientId(optional):
integer(int64)
The unique identifier of the client.
-
clientIdString(optional):
string
The unique identifier of the client as a String.
-
clientRequestTime(optional):
string
The local time of the requesting client in yyyy-MM-dd'T'HH:mm:ssXXX format.
-
clientTransactionId(optional):
integer(int64)
The unique identifier of the client transaction. The value specified in this field is echoed back in the response object. It is used to link requests to responses.
-
clientTransactionIdString(optional):
string
The unique identifier of the client transaction as a String.
-
serviceFinishTime(optional):
string
The time when the request processing completed in yyyy-MM-dd'T'HH:mm:ssXXX format.
-
serviceStartTime(optional):
string
The time when the request processing started in yyyy-MM-dd'T'HH:mm:ssXXX format.
400 Response
The validation of the request object failed.
Root Schema : schema
Type:
object
403 Response
The consumer session identifier is unknown.
Root Schema : schema
Type:
object
404 Response
The resource was not found.
Root Schema : schema
Type:
object
500 Response
An error occurred in the chat server while processing the request.
Root Schema : schema
Type:
object
Examples
The following example shows how to end a chat engagement by submitting a POST request using cURL:
cURL Command Example
curl -X POST https://chat_rest_server_domain.com/engagement/api/consumer/day119_181100_sql_238h/v1/concludeEngagement?pool=297:1 -H 'Content-Type: application/json; charset=UTF-8' -H 'SessionId: 192hyto5qomm8r8rpzzmuzsa6' -d '{}'
Request Body Example
The following shows an example of the request body in JSON format. For this operation it is an empty payload.
{}
Response Header Example
The following shows an example of the response header.
Status: 200 OK Content-Type: application/json;charset=utf-8
Response Body Example
The following shows an example of the response body in JSON format.
{ "clientRequestTime": null, "serviceStartTime": "2018-10-23T14:14:48.063Z", "serviceFinishTime": "2018-10-23T14:14:48.081Z", "clientId": 34, "clientIdString": "34", "clientTransactionId": 0, "clientTransactionIdString": "0" }