Incidents REST Endpoints

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Incidents

The question or the request for help submitted by a customer through the Ask a Question page, email, a chat session, site or answer feedback, or from an external source using the API. Incidents can also be added by agents when they work with customers by phone, fax, or mail.

Create an incident

Method: post

Path: /services/rest/connect/v1.4/incidents

Delete an incident

Method: delete

Path: /services/rest/connect/v1.4/incidents/{id}

Get an incident

Method: get

Path: /services/rest/connect/v1.4/incidents/{id}

Get multiple incidents

Method: get

Path: /services/rest/connect/v1.4/incidents

Update an incident

Method: patch

Path: /services/rest/connect/v1.4/incidents/{id}