Get a standard content

get

/services/rest/connect/v1.4/standardContents/{id}

Request

Path Parameters
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Response

Default Response

Body ()
Root Schema : standardContents
Type: object
The preformed text or HTML content that can be sent to customers when responding to incidents, appended to responses by a business rule, or sent by an agent during a chat session.
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Nested Schema : namedIDs-standardContents-adminVisibleInterfaces
Type: object
The named ID that can be included in a list.
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  • Minimum Value: 1
    Maximum Value: 9223372036854776000
    The unique identifier of the object. This is the key for the list entry.
  • Maximum Length: 255
    The name used to look up the object.
Nested Schema : standardContents-attributes
Type: object
The list of attributes for the standard content object.
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Nested Schema : standardContents-contentValues
Type: object
The standard content value with a data type and a formatted data value.
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Nested Schema : standardContents-folder
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : standardContents-usage
Type: object
The usage information about the standard content.
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  • Indicates whether the content is used in a chat session. The default value is false.
  • Indicates whether the content is used in the URL of a chat session. The default value is false.
  • Indicates whether the content is used in an incident. The default value is false.
  • Indicates whether the content is used in a rule. The default value is false.
Nested Schema : namedIDs-standardContents-contentValues-contentType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : standardContents-folder-parents
Type: object
NamedID in which the ID is read-only. Used for hierarchies, where caller can specify the parents by name, but cannot specify the parent IDs.
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Examples

Use GET with the following syntax to retrieve a specific standard content (standard text) object:

https://your_site_interface/services/rest/connect/version/standardContents/content_id

Request URI example

https://mysite.example.com/services/rest/connect/v1.4/standardContents/3

Response body example

{
  "id": 3,
  "lookupName": "Customer Greeting",
  "adminVisibleInterfaces": {
    "links": [
      {
        "rel": "self",
        "href": "https://mysite.example.com/services/rest/connect/v1.4/standardContents/3/
         adminVisibleInterfaces"
      }
    ]
  },
  "attributes": {
    "displayRightToLeft": false
  },
  "contentValues": {
    "links": [
      {
        "rel": "self",
        "href": "https://mysite.example.com/services/rest/connect/v1.4/standardContents/3/
         contentValues"
      }
    ]
  },
  "displayOrder": 3,
  "folder": null,
  "hotKey": null,
  "name": "Customer Greeting",
  "usage": {
    "chatText": false,
    "chatURL": false,
    "incidentText": true,
    "ruleText": true
  },
  "links": [
    {
      "rel": "self",
      "href": "https://mysite.example.com/services/rest/connect/v1.4/standardContents/3"
    },
    {
      "rel": "canonical",
      "href": "https://mysite.example.com/services/rest/connect/v1.4/standardContents/3"
    },
    {
      "rel": "describedby",
      "href": "https://mysite.example.com/services/rest/connect/v1.4/metadata-catalog/standardContents",
      "mediaType": "application/schema+json"
    }
  ]
}
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